Hello! 👋

I'm Deelan Sabido

Coordinator, End User Services @ Interac Corp.

About Me

Hi, my name is Deelan! I'm currently working with the End User Services team at Interac Corp., where I leverage my technical expertise to equip the rest of the company with the tools they need to drive innovation and shape the future of Canada's payments and verification industry. I am passionate about Network Engineering and IT infrastructure, and am currently working to develop my knowledge of network technologies, mobile device management, and ITIL processes. Focused on preparing for the CCNA and MD-102 certifications.

Active Directory Microsoft Entra ID Microsoft Intune Mosyle PowerShell Bash

Experience

Coordinator, End User Services

Interac Corp.

Jan 2025 - Present
  • Primary point of contact for Microsoft Intune and Mosyle MDM, resolving endpoint management issues and implementing configuration changes to enhance compliance and security.
  • Primary point of contact on Windows 11 migration project, creating device configuration profiles in Intune and providing Tier 1, 2, and 3 support for users experiencing issues post-upgrade.
  • Provided Tier 1 support for Data Loss Prevention (DLP), troubleshooting issues and building packages for deployment, collaborating with and escalating to Security teams as needed.
  • Provided Tier 1 support for Network and VPN issues, utilizing Aruba ClearPass and Central to identify and resolve connectivity problems. Escalated to the Network team as needed.
  • Designated white-glove specialist, providing personalized support for senior leadership and executives.
  • Provided Tier 1, 2, and 3 support for end users on Windows, macOS, iOS, and Android devices, resolving issues promptly and maintaining positive end user experiences.
  • Responsible for building out and maintaining the End User Services knowledgebase using Confluence and ServiceNow automation workflows.

Help Desk Technical Analyst Intern

Interac Corp.

May 2023 - Aug 2023, Jan 2024 - Sep 2024
  • Primary point of contact for all in-office end-user technologies, ensuring minimal disruption to Wi-Fi, meeting room technology, printers, and other end-user devices.
  • Provided exceptional customer service to all staff, including senior leadership & executives, resolving issues and fulfilling requests promptly.
  • Developed PowerShell scripts to streamline and automate onboarding tasks, increasing efficiency by 50%.
  • Worked closely with IT Asset Management to maintain accurate inventory and allocation of resources, following asset lifecycle policies.
  • Coordinated with external vendors (Dell, AVI-SPL, Microsoft, Apple) to address and resolve hardware and software issues.
  • Developed various new IT documentation and training materials to improve knowledge sharing and SOPs for end-user support.

Remote Service Agent I, Repair

Best Buy Canada Ltd.

Feb 2021 - Aug 2021
  • Maintained high customer satisfaction (>90% resolution rate) by providing professional and empathetic technical support.
  • Diagnosed and resolved a wide range of technical issues, including printer, networking, and Microsoft suite issues.
  • Provided exceptional customer service, addressing technical concerns for users of varying tech literacy.
  • Collaborated closely with team members to tackle complex issues, documenting them into a knowledgebase for later use.

Education

Ontario College Diploma, Computer Systems Analysis - Network Systems

Mohawk College of Applied Arts and Technology

2022 - 2024
  • Dean's List (Fall 2022, Winter 2023, Fall 2024
  • Coursework: ITIL Client Support, Cloud Computing, Cisco Routing & Switching, UNIX & MS Server Administration

(IN PROGRESS) Microsoft Certified: Endpoint Administrator Associate (MD-102)

Microsoft

2025 - Present

    Microsoft Certified: Azure Fundamentals (AZ-900)

    Microsoft

    2024

      Google IT Support Professional Certificate

      Google

      2023